A patch rest is required for certain treatments at least 48 hours in advance of treatment. If you have any allergies or have sensitive skin please make us aware prior to booking as some treatments may not be suitable for you.
When booking your treatment(s) please ensure you mention any extras, as we will need to ensure we book additional time. For example, nail art, if this is not mentioned at the time of booking then basic colour polish will be applied. If you have broken any nails within the first 72 hours after having them done then the repair cost is free of charge.
You will receive a reminder via email or text (based on your preference) 24 hours before your treatment. If you are unable to attend, please inform us within this 24-hour window.
Please make us aware if you have any medical conditions or allergies at the time of booking. We can then advise you on which treatments are best suited.
We understand that life happens — things can come up unexpectedly or illness may occur. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours notice.
A 25% deposit is required for Microneedling and Chemical Peel treatments, and a 50% deposit is required for treatment courses. The remaining balance can be paid at the end of each treatment.
For all other services, we don’t normally take deposits, however, if cancellations or reschedules occur frequently, a 25% booking fee may be required to secure future appointments.
While our salon currently does not have wheelchair-accessible facilities, we are pleased to offer mobile appointments for elderly clients or those with mobility challenges who may find it difficult to visit us. Mobile appointments are available for selected treatments — please contact us to discuss your needs and arrange a convenient home visit.
We aim to make the payment process as seamless and convenient as possible for our clients.
Accepted Payment Methods:
Payment Policy:
Rose Lily Beauty gift vouchers make the perfect present. Available in any amount, they are valid for 6 months from the date of purchase. Please note that gift vouchers cannot be redeemed for cash, sold, or transferred. You are welcome to use the value across multiple sessions, with no obligation to redeem the full amount in one visit.