To help appointments run smoothly and ensure every client receives the time and care they deserve, please take a moment to read the following information before your treatment.
Patch testing is required for certain treatments and must be completed within the required timeframe before your appointment.
Please let me know about any known allergies, sensitivities or previous reactions when booking, as these may affect treatment suitability.
Please make me aware of any relevant medical conditions, medications, allergies or changes to your health before treatment. This allows me to assess treatment suitability and make any necessary adjustments.
Please mention any additional requirements, such as nail art or repairs, when booking so that enough appointment time can be allocated.
If a nail chips, breaks or lifts within 72 hours of your appointment, please contact me so that I can assess it. Where appropriate, a complimentary repair will be offered.
An appointment reminder will be sent by email or text approximately 24 hours before your treatment.
Please note that reminders are provided as a courtesy and clients remain responsible for attending or cancelling their appointment within the required notice period.
I understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice wherever possible.
Late cancellations and missed appointments leave appointment time that often cannot be refilled.
For clients with repeated late cancellations or rescheduling, a 25% booking fee may be required to secure future appointments.
A 25% deposit is required to secure all Microneedling and Chemical Peel single-treatment appointments.
If you need to cancel or reschedule, please provide at least 24 hours’ notice. With sufficient notice, your deposit can be transferred to a new appointment or refunded if you do not wish to rebook.
Cancellations made with less than 24 hours’ notice, or failure to attend your appointment, will result in the deposit being non-refundable and non-transferable.
Treatment courses are offered at a discounted rate and are designed to support clients working towards their individual skin goals.
A 50% deposit is required when booking a course, with the remaining balance payable at your first treatment.
If you decide not to complete your course, treatments already received will be recalculated at the full individual treatment price. Any remaining amount paid will then be refunded after the cost of treatments already received has been deducted.
Course appointments can be rescheduled without charge when at least 24 hours’ notice is provided.
Appointments cancelled with less than 24 hours’ notice, or missed without notice, will be treated as used and deducted from your course.
Treatment courses are non-transferable, cannot be shared with another person and must be completed within 12 months of purchase.
Payment is due at the end of your appointment unless otherwise agreed.
Rose Lily Beauty accepts major debit and credit cards, contactless payments and compatible mobile/wearable payments, securely processed through SumUp.
Electronic receipts are available upon request.
Rose Lily Beauty gift vouchers are available in a choice of values and make a lovely gift for someone special.
Gift vouchers are valid for 6 months from the date of purchase and can be used across multiple appointments until the full value has been redeemed.
Gift vouchers cannot be exchanged for cash, resold or transferred.
New treatment menu & pricing effective from 1st September 2026. Appointments taking place before this date will remain at the current price.